About Course

Managing employee performance is a core responsibility of every leader. This practical course equips managers with the essential skills to set clear expectations, provide ongoing feedback, conduct effective performance reviews, and address performance issues constructively. The focus is on creating a continuous cycle of development that motivates employees and drives results.

What are the goals?
By the end of this training course, delegates will be able to:

  • Set clear, measurable performance goals and expectations with employees.
  • Deliver timely, specific, and constructive feedback that improves performance.
  • Conduct formal performance appraisal discussions with confidence.
  • Create effective Individual Development Plans (IDPs).
  • Manage difficult conversations around underperformance.

Who is this Training Course for?
This training course is suitable to a wide range of professionals but will greatly benefit:

  • New and Experienced Line Managers and Supervisors
  • Team Leaders
  • Project Managers
  • HR Professionals who coach managers
  • Anyone with people management responsibilities

How will this Training Course be Presented?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This is a highly interactive skills-based course. A significant portion of the time is dedicated to role-playing and practicing real-world performance management scenarios. Delegates will receive immediate feedback and coaching on their technique. Delivery will be by presentation, role-play exercises, video analysis, and group critique sessions.

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Course Content

High Impact Performance Management Skills
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This is a highly interactive skills-based course. A significant portion of the time is dedicated to role-playing and practicing real-world performance management scenarios. Delegates will receive immediate feedback and coaching on their technique. Delivery will be by presentation, role-play exercises, video analysis, and group critique sessions.

Setting the Stage for Performance
• The Manager's Role in Performance Management • Setting SMART Goals and Key Performance Indicators (KPIs) • Aligning Individual Objectives with Team and Organizational Goals • Communicating Expectations Clearly and Effectively • Workshop: Writing SMART Goals for a Sample Role

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