About Course

Quality is not an accident; it is a planned outcome of a systematic process. This course provides a foundational understanding of Quality Management principles and practices, focusing on preventing defects rather than detecting them. Participants will learn how to plan, assure, and control quality in projects and operational processes to meet stakeholder expectations, reduce costs, and enhance customer satisfaction.

What Will You Learn?

  • • Understand the core concepts of Quality Management, including the Cost of Quality (COQ).
  • • Apply the Plan-Do-Check-Act (PDCA) cycle for continuous improvement.
  • • Develop a Project Quality Management Plan.
  • • Utilize basic quality control tools like checklists, Pareto charts, and cause-and-effect diagrams.
  • • Understand the requirements of international quality standards like ISO 9001.

Course Content

Quality Management Essentials
This course is highly interactive, combining theory with practical workshops. Delegates will work on creating a quality plan for a sample project and use quality tools to analyze and solve real-world problems.

  • Introduction to Quality Management
  • Quality Planning
  • Quality Assurance
  • Quality Control
  • Continuous Improvement and Culture

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